For a Household Cavalry and Royal Yeomanry members and family, to register for the app you will need a GROUP ACCESS CODE that has been provided in emails from your Association. If you cannot find this code you can email your Association Secretary or you can request this by emailing email@example.com stating your Regiment, service number and that you need an Access Code.
From the main sign-in page of the web-app near the bottom select “No account yet? Register”
Register as a Member
Then fill in your first and last name and email.Then fill in your first and last name and email.
When you type in your email please double check for typos or errors as this can cause members a delay.
Then select your Regiment: (examples below)
All RY should select Royal Yeomanry.
For veterans of the Life Guards select The Life Guards Association.
For members still serving in the Blues and Royals select Serving Blues and Royals.
For partners and family of a HCav member this would be HCav Partners and Family.
For people not in any of these groups please select Other.
For those selecting HCav Partners and Family please add a note in the additional box.
After selecting your Regiment you will be asked to fill in your GROUP CODE. This will have been sent to you initially in an email from your Association or Unit. If you do not have this you can request it from your Association Secretary or by emailing firstname.lastname@example.org stating your Regiment, service number and that you require an Access Code.
Activate your Account
By completing registration in Step 2 you will have been sent an automatic email from email@example.com with your 6 digit Unique Verification Code. If you have not received this email within 10 minutes please email firstname.lastname@example.org stating you have not received your code.
Select Activate my Account from the bottom of the main sign in page.
Please type or paste in your Unique Verification Code. Be careful not to confuse Zeros with 'O' (for Oscar).
Then proceed to set up your profile details.
Frequently asked questions:
Yes You can only access the web app from a computer or tablet from the navigation above.
Please check your emails for a recent email from your Association about the new HCav app. If you cannot find it you can request this from your Association secretaries or by emailing email@example.com (please include Regiment and service number as a form of verification)
Please ensure you are using a smart phone and not an iPad or different device. If the problem persists and you have asked a friend or family member to check, please contact firstname.lastname@example.org
The normal causes of this are to check in your Junk and Unfocused mail boxes. If nothing there then it may be due to a typo when you registered that is causing your submitted email to be faulty. Please also check if your mailbox is full as that may cause emails to bounce back.
If you cannot find it please email email@example.com stating “Can’t Find Code”
This will mean you have already registered this email. So look in your email box for an email from firstname.lastname@example.org containing your 6 digit Unique Verification Code and then follow Step 3 above.
The normal cause for this is a typo or error in copying and pasting the code. Please make sure there is no space before or after you type in the code. Please also check that the code has been copied correctly by you, in particular that zeros and the letter O have not been muddled.
If the problem persists please Upgrade your app version by following Step 1 above.
Then try again to Activate your Account by following Step 3 above.
After this if you still have a problem please email email@example.com stating “Activation code not recognised”
We have seen this with only one or two phone models and we are looking into a solution.
Please email firstname.lastname@example.org stating the make of your phone and issue “Can’t scroll down to Activate my Account”
Please double check your email and password have no errors - this is normally the problem.
If you think you may have forgotten your password, select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.
If the problem persists please email email@example.com stating your problem.
Select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.
If you have tried some of the above steps and are still having a problem (don’t worry, this can be quickly solved) please email firstname.lastname@example.org letting us know your issue and we will help you get set up ASAP.
If you have tried to register without success, let us know a number to contact you on and a suitable time and we will give you a call.