For an HCav serving or Association member to register for the app you will need a GROUP ACCESS CODE that has been provided in October emails from your Association. Or you can request this from your Association secretaries or by emailing email@example.com
Download the Military App (or Updating the Military App)
The first step is to download the app (this process is the same if you want to update the app - just click Update instead of Install). Please click the correct link below from your phone to take you to the App / Play Store to download and install the Military App.
(if you cannot use this link you can also try searching for "Military App" in your App Store)
Register as a Member
From the main sign-in page of the app near the bottom select “No account yet? Register”
Then fill in your first and last name and email. When you type in your email please double check for typos or errors as this can cause members a delay.
Then select your Regiment: (examples below)
For veterans of the Life Guards for example this would be The Life Guards Association.
For members still serving in the Blues and Royals for example this would be Serving Blues and Royals.
For partners and family of a HCav member this would be HCav Partners and Family.
For people not in any of these groups please select Other.
For those selecting HCav Partners and Family or Other please add a note in the additional box.
After selecting your Regiment you will be asked to fill in your GROUP CODE. This will have been sent to you initially in an email from your Association or Unit. If you do not have this you can request it from a HCav Association Secretary or by emailing firstname.lastname@example.org
Activate your Account
By completing registration in Step 2 you will have been sent an automatic email from email@example.com with your 6 digit Unique Verification Code.
Select Activate my Account from the bottom of the main sign in page and on the next page please type or paste in your Unique Verification Code.
Then proceed to set up your profile details.
Frequently asked questions:
No. You can only access the app from a smartphone.
Please check your emails for a recent email from your Association about the new HCav app. If you cannot find it you can request this from your Association secretaries or by emailing firstname.lastname@example.org (please include Regiment and service number as a form of verification)
Please ensure you are using a smart phone and not an iPad or different device. If the problem persists and you have asked a friend or family member to check, please contact email@example.com
The normal causes of this are to check in your Junk and Unfocused mail boxes. If nothing there then it may be due to a typo when you registered that is causing your submitted email to be faulty. Please also check if your mailbox is full as that may cause emails to bounce back.
If you cannot find it please email firstname.lastname@example.org stating “Can’t Find Code”
This will mean you have already registered this email. So look in your email box for an email from email@example.com containing your 6 digit Unique Verification Code and then follow Step 3 above.
The normal cause for this is a typo or error in copying and pasting the code. Please make sure there is no space before or after you type in the code. Please also check that the code has been copied correctly by you, in particular that zeros and the letter O have not been muddled.
If the problem persists please Upgrade your app version by following Step 1 above.
Then try again to Activate your Account by following Step 3 above.
After this if you still have a problem please email firstname.lastname@example.org stating “Activation code not recognised”
We have seen this with only one or two phone models and we are looking into a solution.
Please email email@example.com stating the make of your phone and issue “Can’t scroll down to Activate my Account”
Please double check your email and password have no errors - this is normally the problem.
If you think you may have forgotten your password, select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.
If the problem persists please email firstname.lastname@example.org stating your problem.
Select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.
If you have tried some of the above steps and are still having a problem (don’t worry, this can be quickly solved) please email email@example.com letting us know your issue and we will help you get set up ASAP.